Home Service Direct
Now Hiring

Become Our Next
Client Success Manager

We're a fast-growing marketing agency for home service contractors — and we need someone who owns the client relationship after the sale. If you love turning new accounts into long-term wins, keep reading.

Remote (US-based) Full-time $2,500 – $3,000 / month + up to 10% upsell commission
I'm Interested — Apply Now

Application takes ~15 minutes

Watch This First

Hear It Straight From David, Our CEO

Get the inside scoop on the role, our team, and exactly what we're looking for — before you apply.

About The Role

As our Client Success Manager, you're the human face of HSD after a contractor signs on. You make sure clients see results, stay engaged, and renew month after month.

Home Service Direct generates exclusive leads for tree service, window & door, flooring, gutter, decking, fencing, land clearing, and bathroom remodeling companies across the US. We've grown fast because our clients win — and we need someone whose entire job is keeping it that way.

You'll own the relationship from kickoff call through renewal. You'll be on the phone with crew owners, walking them through dashboards, answering questions, flagging issues to our ad ops team, and making sure they feel like they have a partner — not just an agency.

What You'll Own

Client onboarding & kickoff callsFirst impressions matter. You'll run the welcome call, set expectations, and align on the 30-day win.
Monthly check-ins & reportingWalk clients through their numbers, celebrate wins, address concerns. Translate marketing data into business outcomes they care about.
Retention & renewalCatch churn signals early. Run save plays when needed. Drive month-over-month retention metrics.
Issue resolutionWhen a client's unhappy, you don't pass it off — you dig in, coordinate with ad ops, and close the loop.
Upsells & expansionSpot opportunities to add channels, expand territories, or upgrade packages. Grow accounts without being pushy.

Who You Are

2+ years in client success, account management, or agency client servicesBonus if it's at a marketing agency or B2B SaaS.
You speak business owner, not marketerYou can explain CPL and ROAS to a tree guy in muddy boots without sounding like LinkedIn. (No "leverage," no "synergy.")
You're proactive, not reactiveYou catch issues before clients complain. You follow up before they have to chase you.
Comfortable on Zoom and on the phoneDaily client calls — sometimes 4-6 in a row. You need real interpersonal stamina.
Familiarity with Google Ads, Meta Ads, GHL, or marketing dashboardsYou don't have to run campaigns, but you should be able to read a report and know what's good vs. bad.
Sounds Like Me — Let's Apply

Form is right below

What You Get

Location
100% Remote
Comp
$2,500 – $3,000 / mo
+ up to 10% upsell commission
Time off
Flexible PTO
Growth
Real Career Path
Team
Tight, Founder-Led
Impact
You Own The Outcome

Apply Now

Takes about 15 minutes. Be specific — generic answers don't get read.

About You
Whichever you actively use.
Your Experience
Max 5MB. PDF preferred — but feel free to skip if your LinkedIn / Indeed profile covers it.
Record one or two videos at loom.com (free plan caps at 5 minutes per video) answering all 5 questions in order. Be specific, give real examples — no generic answers.
  1. CRM experience. Tell us which CRM(s) you've actually used, what you did in them day-to-day, and how comfortable you are picking up a new one.
  2. Marketing capabilities. What's your experience with Google Ads, Meta/Facebook, SEO, or local service ads? You don't have to run campaigns — but can you read a report, know what a CPL means, and tell a client whether the numbers are good or bad?
  3. Task management. Walk us through your task management, your experience using ClickUp and Asana, and how you stay on top of multiple clients, coordinating with team members and not dropping the ball.
  4. Sales experience. Tell us about your sales background — what you've actually sold, average deal size, any quota you carried, and how comfortable you are with upsells, renewals, and consultative selling on client calls.
  5. Proactive problem-solving. Give us a real story: a problem you spotted before anyone asked, a fix you figured out on your own, and what you actually did. We want concrete examples — not "I'm a problem solver." Show us.
Tools You've Used

Be honest. We're not expecting expertise in all of these — but we want to know where you'd hit the ground running vs. need ramp time.

Tool
None
Some
Proficient
Facebook / Meta Ads Manager
Google Ads
GoHighLevel (GHL / CRM)
ClickUp
Slack
Claude / AI tools (ChatGPT, etc.)
Custom marketing dashboards (Looker Studio, Tableau, etc.)
Tell Us About You
~200-400 words

By submitting, you agree we may contact you about this opportunity. We won't share your info with anyone outside Home Service Direct.

Application Received

Thanks for applying. We review every application personally. If we want to move forward, you'll hear from us within 5-7 business days.